Staff-Support (Jsmith)

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Activity overview

Latest activity by Staff-Support (Jsmith)

  • Staff-Support (Jsmith) commented,

    Official comment
    1. Community
    2. CCCApply
    3. Application reload in CCC Apply

    Hello Isaura,  I  think that you are referring to the Reset Downloads utilities in the CCCApply Administrator that has been removed. It was under the "Utilities" menu item in menu bar. This is what...

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    • Staff-Support (Jsmith)
    • Edited
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  • Staff-Support (Jsmith) commented,

    1. Community
    2. CCCApply
    3. Spam Filter & Application reset lagging

    Setting the application to NOT fraud will send the application back through the work flow.  The reset download step can be removed from your process, it is defunct. and does nothing.  Can you point...

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    • Staff-Support (Jsmith)
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  • Staff-Support (Jsmith) commented,

    1. Community
    2. CCCApply
    3. Spam Filter & Application reset lagging

    Today there was a spike in CPU usage that most likely caused the slow or timed out service. It is being looked into as there is a ticket on the issue.  The "reset application for download" is a def...

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    • Staff-Support (Jsmith)
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  • Staff-Support (Jsmith) commented,

    Official comment
    1. Community
    2. CCCApply
    3. Spam Filter & Application reset lagging

    Hello Samantha, Today there was a spike in CPU usage that most likely caused the slow or timed out service. Some nodes were cycled and the problem was taken solved in short time. 

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    • Staff-Support (Jsmith)
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  • Staff-Support (Jsmith) created a post,

    Downtime Student Success Suite PRODUCTION Release 3/21/23

    1. Community
    2. CCCTC System Alerts

    The Student Success Suite will undergo a release in the PRODUCTION environment Thursday, March 21, 2023 at 12:00am (midnight). This will be a downtime activity. Downtime is not expected to exceed o...

    • Staff-Support (Jsmith)
    • 2 followers
    • 0 comments
    • 0 votes

  • Staff-Support (Jsmith) created a post,

    Zero Downtime Student Success Suite PILOT Release 3/20/23

    1. Community
    2. CCCTC System Alerts

    The Student Success Suite will undergo a release in the PILOT environment Wednesday, March 20, 2023 at 10:45am. This will be a no downtime activity.Please let us know if you have any questions or c...

    • Staff-Support (Jsmith)
    • 1 follower
    • 0 comments
    • 0 votes

  • Staff-Support (Jsmith) commented,

    Official comment
    1. Community
    2. Career Coach
    3. Career Coach log in

    Hello Lisa,  I have created a ZenDesk ticket for this issue as we need more information from you. You will receive an email.  Thank You,  Jason Smith   

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    • Staff-Support (Jsmith)
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  • Staff-Support (Jsmith) commented,

    Official comment
    1. Community
    2. Career Coach
    3. Career Coach Contact information

    Hello,  I am not sure what results you are interested in seeing. Can you please provide some more details?  Thank You, Jason Smith 

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    • Staff-Support (Jsmith)
    • Edited
    • 0 votes

  • Staff-Support (Jsmith) commented,

    Official comment
    1. Community
    2. CCCApply Report Center
    3. SIS_Receipt in Reports Center

    The SIS_Recipt field has has been added in the Report Center. Here is how you find it: 1. From the main menu select "Create Ad Hoc View" a data selection window will pop up. 2. Next you need to sel...

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    • Staff-Support (Jsmith)
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  • Staff-Support (Jsmith) commented,

    Official comment
    1. Community
    2. CCCApply
    3. Issue with Submitting Staff Support Tickets

    Hello Ashlea, No process has changed. I took a look in the ticket system and found nothing from this month. Can you please submit them again and we will keep an eye out for them.  Thank You  

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