Staff-Support (Jsmith)

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Activity overview

Latest activity by Staff-Support (Jsmith)
  • Staff-Support (Jsmith) created a post,

    Downtime Student Success Suite PRODUCTION Release 3/21/23

    The Student Success Suite will undergo a release in the PRODUCTION environment Thursday, March 21, 2023 at 12:00am (midnight). This will be a downtime activity. Downtime is not expected to exceed o...

  • Staff-Support (Jsmith) created a post,

    Zero Downtime Student Success Suite PILOT Release 3/20/23

    The Student Success Suite will undergo a release in the PILOT environment Wednesday, March 20, 2023 at 10:45am. This will be a no downtime activity.Please let us know if you have any questions or c...

  • Staff-Support (Jsmith) commented,

    Official comment

    Hello Lisa,  I have created a ZenDesk ticket for this issue as we need more information from you. You will receive an email.  Thank You,  Jason Smith   

  • Staff-Support (Jsmith) commented,

    Official comment

    Hello,  I am not sure what results you are interested in seeing. Can you please provide some more details?  Thank You, Jason Smith 

  • Staff-Support (Jsmith) commented,

    Official comment

    The SIS_Recipt field has has been added in the Report Center. Here is how you find it: 1. From the main menu select "Create Ad Hoc View" a data selection window will pop up. 2. Next you need to sel...

  • Staff-Support (Jsmith) commented,

    Official comment

    Hello Ashlea, No process has changed. I took a look in the ticket system and found nothing from this month. Can you please submit them again and we will keep an eye out for them.  Thank You  

  • Staff-Support (Jsmith) commented,

    Official comment

    Hello Josie, The data dictionary for Date of Birth (birthdate) says that the field is validated in the way of formatting, dates must be dd-mm-yyyy. Also, they must be between 01-01-1901 and the cur...

  • Staff-Support (Jsmith) commented,

    Official comment

    Hello Josie,  Can you please send a list of users to staffsupportccctc@openccc.zendesk.com and we will make sure that gets taken care of.  Thank You