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SSN Application delivery issues

Jane Linder

The CCCTC development team is actively working to address reported issues with the delivery of student SSNs in the application data.

Details will be posted here frequently as we identify the root cause and deploy a fix.

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Comments

11 comments

Date Votes
  • Official comment
    Jane Linder

    Jason Gill our Enabling Services & Support team will distribute lists of the missing SSNs to each college through a secured/restricted google sheet. 

    We are in the process of identifying all the applications affected by this and performing the data fix needed to develop the lists. We are targeting tomorrow to prep the secured folders, etc, for distribution to specific college staff. 

  • Day, Mike

    Hi Jane,

    Any updates on this issue or ETA on resolution?

    Thank You,

    Mike

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  • Jane Linder

    Day, Mike the dev team has a fix for this, looking to deploy it today, zero downtime.
    Will confirm when it is live. Also, we are working on a process for getting missing SSNs securely to colleges.

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  • Day, Mike

    Great; thank you for the quick reply and update.  

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  • Ali Salinas

    HI, Jane Linder. Any updates on the missing SSNs? I checked our apps this morning and they're still missing their SSNs. Thanks!

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  • Jane Linder

    We are just now posting the announcement of the prod release. Will follow up with the details later today on getting colleges access to the missing SSNs since 5pm on Friday.

     

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  • Patty Donohue

    UPDATE:  A Production hot-fix to address the recent SSN delivery issues is being deployed this morning, November 18, 2025 beginning at 8:45am PST.

    There is zero downtime expected for this release (CCCApply v.6.24.3). 

    Please report any issues related to this hotfix to CCCTC Staff Support at staffsupportccctc@openccc.zendesk.com.

    Thank you.

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  • Jason Gill

    None of the apps we received on 11/15, 11/16 and 11/17 had values in CCTC_SSN. They still don't as of 15:00 on today, 11/18.  Will these be updated via SuperGlue, or some other secure side-channel method? 

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  • Ali Salinas

    Hi, Jane Linder. Is there an ETA on when we can expect to receive the secured/restricted google sheet?

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  • Jane Linder

    Ali Salinas 

    We are in the process of identifying all the applications affected by this and performing the data fix needed to develop the lists. Today, the ESS team is working to prep the secured folders, etc, for distribution to specific college staff. 

    The hope is that we'll be able to start reaching out to colleges as early as tomorrow. 

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  • Ali Salinas

    Hi, Jane Linder. Great! Thank you for the update and thank you to your and your team for the hard work.

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