Staff-Support (Jsmith)
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Recent activity by Staff-Support (Jsmith)-
Official comment Hello Isaura, I think that you are referring to the Reset Downloads utilities in the CCCApply Administrator that has been removed. It was under the "Utilities" menu item in menu bar. This is what...
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Setting the application to NOT fraud will send the application back through the work flow. The reset download step can be removed from your process, it is defunct. and does nothing. Can you point...
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Today there was a spike in CPU usage that most likely caused the slow or timed out service. It is being looked into as there is a ticket on the issue. The "reset application for download" is a def...
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Official comment Hello Samantha, Today there was a spike in CPU usage that most likely caused the slow or timed out service. Some nodes were cycled and the problem was taken solved in short time.
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Official comment Hello Lisa, I have created a ZenDesk ticket for this issue as we need more information from you. You will receive an email. Thank You, Jason Smith
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Official comment Hello, I am not sure what results you are interested in seeing. Can you please provide some more details? Thank You, Jason Smith
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Official comment The SIS_Recipt field has has been added in the Report Center. Here is how you find it: 1. From the main menu select "Create Ad Hoc View" a data selection window will pop up. 2. Next you need to sel...
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Official comment Hello Ashlea, No process has changed. I took a look in the ticket system and found nothing from this month. Can you please submit them again and we will keep an eye out for them. Thank You
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Official comment Hello Josie, The data dictionary for Date of Birth (birthdate) says that the field is validated in the way of formatting, dates must be dd-mm-yyyy. Also, they must be between 01-01-1901 and the cur...
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Official comment Hello Josie, Can you please send a list of users to staffsupportccctc@openccc.zendesk.com and we will make sure that gets taken care of. Thank You