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SuperGlue delivery of Student Application Data Temporarily Down

Jane Linder
  • Edited

Several colleges are reporting that application data delivery has been halted for several hours this morning. The SuperGlue team is actively researching the root cause of this issue and will release a fix as soon as possible.

We will post updates on this forum as we learn more and address this issue.

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Comments

10 comments

Date Votes
  • Kelly Jackson

    We  noticed an issue yesterday (Monday, 6/4/24) as well. Thought it was something on our end.

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  • Burton D Schane

    Jane,

    The College of Marin has also noticed that no applications have been pulled down via SuperGlue since around 11:30 pm last night.  We will follow this threads for updates.

    Thank you,

    Burton

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  • Jane Linder

    Thanks, Kelly and Burton, for letting us know! I notified the staff support team so they can open a support ticket for you to track this issue along with the other colleges reporting it.

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  • Rena Martinez Stluka

    Hi Jane,

    Is there a workaround you can recommend for us while the issue is being addressed?

    Thank you, 

    Rena

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  • Felicia Martinez

    Hi Jane,

    Allan Hancock is experiencing the same outage. No applications have been added to SuperGlue tables since 6/3/2024 @ 11:10pm.

    Thank you

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  • Noelle Dassler

    Ditto here at Rancho Santiago Comm Coll District. 

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  • Michael Severa

    FYI, LACCD has been experiencing this since last Friday. Friday we were only missing a few, Saturday was much like today. Sunday seemed normal, other than low volume, yesterday it worked for a while but stopped around 4:15PM and today we've had 5.

    Note that the sis_receipt flag in report center doesnt necessarily work as expected, so cross-checking with your own database may be necessary. 

    thanks, Mike

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  • Jane Linder

    Hi Rena and Felicia, Thanks for responding, the support team is tracking your college's record of this issue. 

    Rena, we do have some ideas for a workaround if the downtime extends beyond a day, which we hope will not be the case. If we don't have a fix in hand by early tomorrow, we'll see which plan B we can execute as a workaround.

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  • Jane Linder
    • Edited

    And thanks for the recommendation on cross-checking the db, Michael! 

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  • Rena Martinez Stluka

    Hi Jane,

    We see the applications in the Control Center, but they are still not downloading. We used the reset application download function and they will not download.

    Do we need to do anything else, like restart the super glue adapter?

    Thanks,

    Rena

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