What is the routine maintenance process for ID.me?

For maintenance windows, users will be presented with a Maintenance Screen. They will not be presented with an option to log in or create an account. Users are not automatically redirected. 

Routine maintenance windows are typically scheduled from 4:00 - 5:00 AM Eastern on Saturdays but are not always taken. When they are taken, it is rarely for the full hour but that is the reserved designated timeslot. All updates on maintenance and status can be found at https://status.id.me/. It is recommended users subscribe via email address or an RSS feed to stay up to date.