Issue with Submitting Staff Support Tickets

Ashlea Wagner Ward

• October 11, 2023 19:13

Good afternoon,

I have submitted several staff support tickets over the past month to whitelist IP addresses for application workshops and have received no response. Has the process for this changed? I have been using the following email: staffsupportccctc@openccc.zendesk.com 

Any feedback would be appreciated, thank you.

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• Official comment

  

  Staff-Support (Jsmith)

  • October 11, 2023 19:46

  Hello Ashlea,

  No process has changed. I took a look in the ticket system and found nothing from this month. Can you please submit them again and we will keep an eye out for them. 

  Thank You

   
• 

  Ashlea Wagner Ward

  • October 11, 2023 19:51

  Thank you, I have resubmitted per your advice. 

  Thanks again,

  Ashlea 

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  Jane Linder

  • October 13, 2023 20:43

  Hey Ashlea, just following up on this, did you get your support ticket created successfully this time?

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